AquaCert courses are digital and delivered instantly, so refunds are limited. This policy explains when you can request a refund and how.

7-day satisfaction window

You may request a full refund within 7 days of purchase, as long as both of the following are true:

• You have not completed the course, and
• No certificate has been issued to you for that course.

When a purchase is final

Because the certificate is the deliverable, a purchase becomes non-refundable once you have completed the course or a certificate has been issued, or once 7 days have passed since purchase — whichever comes first.

Duplicate or accidental charges

If you were charged twice for the same course, or purchased in error and have not started the course, contact us and we’ll make it right.

How to request a refund

Email support@aquacertllc.com from the address on your account, with your name and the course purchased. Approved refunds are issued to your original payment method, typically within 5–10 business days depending on your bank.

Payment disputes

Please contact us before filing a dispute or chargeback with your bank — we can almost always resolve refund questions faster directly.

Contact

Questions about this policy: support@aquacertllc.com. This policy is part of our Terms of Service.